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Link domain

Connect a subdomain you own, like go.yourbrand.com.

Your links live on a subdomain you own, like go.yourbrand.com. Each app has one link domain, and links can be created once it's live.

Use a subdomain, not your root domain: go.yourbrand.com, not yourbrand.com. Wildcards and Dropp's own domains aren't allowed.

Add your domain#

  1. Add it in Dropplink

    Go to Settings → Link domain, enter the subdomain and choose Add domain. Only the brand owner or an admin can do this.

  2. Add the CNAME record

    At your DNS provider, add the record Dropplink shows: Type CNAME, Name your subdomain's label (for go.yourbrand.com, that's go; some providers want the full name), and Target exactly as shown in the dashboard.

  3. Wait for it to go live

    Dropplink checks every minute for the first hour, then hourly, and issues the certificate for you. Most domains go live 1–5 minutes after the record is added. You can keep the page open: it updates itself.

Using Cloudflare for your DNS?

Turn proxying off (grey cloud) for this record. A proxied record hides the CNAME, and verification never finishes.

Statuses#

StatusMeaning
Waiting for DNSWe haven't seen the CNAME, or the certificate is still being issued. The message under it says which.
LiveLinks work. Add the domain to your app next: see Deep links.
FailedNot verified within 72 hours, or it broke after going live (the record was removed, or the certificate failed). Fix the record and choose Retry. A domain that broke after going live keeps serving whatever traffic reaches it and returns to live once fixed.

Removing a domain#

Remove shows how many links and clicks in the last 30 days will stop working before you confirm. Every link on the domain stops working immediately. To move to a new domain, remove the old one and add the new one; your links keep their codes and get the new host.

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